Visitor
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1 Message
Xfinity support
Hello, I have called in multiple times in regards to charges on the mobile account I did not agree too. They told me they would set me up for when I was ready and they started billing me for a service I was not using ! Please help ! It’s the same story a manager will call back and nothing
[Edited: "Personal Information"]
XfinityKei
Official Employee
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1.9K Messages
5 hours ago
@user_qyqts3 Thanks for bringing your mobile billing concerns to our attention. Our team is here to help. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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