Xfinity Support

I am unsure what this would fall under, other than a general colossal [Edited: "Language"] up by Xfinity, but I am unable to upgrade my devices. About a month ago my wife and I went into a store to pre-order iPhone 17 Pro and Pro Max devices only to be told we "did not have the credit". We were advised they would correct it and receive a phone call by Monday as it was close to the end of the business day on a Friday. I did not receive a call and my wife and I decided we were going to pay our devices off, well upon paying the devices off we still are not able to upgrade with device payment plans. I called and was advised the same thing as in the store and promised a call back again to which I never received one. I called a couple of days later and had to escalate to a supervisor that promised a call back and a resolution by the following day, it did not happen. I had to call a 3rd time only to escalate all the way to a floor manager to be promised the same thing and still not receive either a call back or resolution. The issue is that my credit decision was removed from my account when I moved to a new address back in September of last year and I did not find out until about a month ago. I was told they were going to contact the credit escalation team and still do not have a resolution. I've also been told I have to call the credit bureaus to update my credit despite it updating on the 12th of September. I am considering leaving Xfinity Mobile because of the issue. I want to speak with someone in corporate resolutions to see if this can be corrected. I've been a home services customer for going on 14yrs and a mobile customer for going on at least 4 and really do not want to leave if it's not needed. I was able to purchase phones with no problem at my 2 previous addresses which means when I moved from the most recent previous to the current address is when the issue happened. Please call me back or email me back as soon as possible.