Xfinity Support

My wife and I got an Xfinity Mobile prepaid debit card with a promotion. We were going to use it the other night to pay for dinner but realized it had an expiration date and the card has expired. Is there way to get a new card?

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DaveO3

Problem Solver

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778 Messages

3 years ago

Maybe? Call the number listed on the incentive tracker and get a live agent. GOOD LUCK.

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CCAshley1

Retired Employee

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746 Messages

3 years ago

Hi

user_9a8367

You may visit https://xfinityincentivetracker.com/ to check the status as well as contact the best team to inquire about getting a new one.

3

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U

user_9a8367

Visitor

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2 Messages

@XfinityAshley Thank you Ashley.

3 years ago

0

CCElizabeth

Problem Solver

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908 Messages

Of course! We will check in with you in a couple of days to make sure this has been resolved for you and offer additional assistance, if not. If you need anything in the meantime, please reply to this comment. Our team is here 24/7 for your convenience!

I no longer work for Comcast.

3 years ago

0

CCRyanE

Official Employee

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1.1K Messages

Hello @user_9a8367, we wanted to reach out and see if you were able to get a new reward car issued? Please let us know if you have any questions or ran into any problems.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Plan

user_9a8367

Xfinity Support

DaveO3

CCAshley1

user_9a8367

CCElizabeth

CCRyanE

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