Visitor
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4 Messages
XFINITY Support terrible 3 hours and no resolution None of our phones have service only can use WIFI calling
I have been on the phone for over 3 hours today with Customer support. It is awful. None of our phones work- Can only do WIFI calling. 3 Hours and 4 phones and lines not working. So frustrating. Listening to agents yell, laugh and sound like they are in a wind tunnel. Heard two agents talking away laughing and I said you did not mute me- I still hear you. They were no help at all. I asked to be escalated and told no, I asked for then to stop reading the script, they had me reprogram my phone 4 times. I asked them if there was an outage and said they don't know. I asked for a stateside customer support agent told no this the global routing. This is what we are paying $250 a month for... AWFUL!
XfinityShawn
Official Employee
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867 Messages
1 year ago
@user_299e1b I appreciate you reaching out to our forums, and this isn't the experience we want any customer to experience. Please send us a direct message if you're still needing any further assistance on this. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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