Xfinity Sales Agents Lie + Don't Follow Through - Total Scam

A male with a name starting with "R," it sounded Indian perhaps - told me the mobile service would be free for me. So I signed up. Then it's not free. I'm told I need get Internet Essentials for it to be free. Then I can't get that because I already have service. So I received the SIM card but never activated. I've never had a cell phone company charge me for a phone service until activated. This was a first. Today I got a text message saying I was being charged starting the 7th day after the SIM card arrived.

So I had a chat customer service. He cancelled today the phone service and said I would receive a confirmation email in an hour.

No confirmation email and it's evening already.

This company is unreal. The worst.

Responses

CCAlicia

Contributor

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250 Messages

1 year ago

Hi @planetcarah Thank you for taking the time to reach out to us through Xfinity forums! Oh no! How upsetting! Did you still need assitance?

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planetcarah

Visitor

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2 Messages

@XfinityAliciaA Hi Alicia, Yes - I would like confirmation in writing via email or on this page that my Xfinity mobile account has been cancelled. I did receive a credit finally after reaching out to executive support. But unfortunately, despite having asked multiple chat agents and the executive Allan, still no confirmation in writing of Mobile account deactivation/cancellation. Thank you!

1 year ago

0

XfinityJohnG

Official Employee

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1.1K Messages

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

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1 year ago

0

Plan

planetcarah

Xfinity Sales Agents Lie + Don't Follow Through - Total Scam

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