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Saturday, November 18th, 2023

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Xfinity Rewards promo code issue

Hello All,

I have received a promotional email from xfinity rewards (GOLD Membership, Xfinity Internet Customer) to switch xfinity mobile with $830 off for switching and activating new line. I used the promo code in my order but post order submission the automated process to verify my credentials was failed and order subsequently got cancelled.

Now when i am trying to place new order with same promo code used in my cancelled order was not reusable. I get message as "

The code you entered has been used". I reached out to customer care over chat and phone but they only repeat that coupon code is not reusable. When Xfinity cancels order due to automated verification why the same code cant be applied in my new order. 
Looking for some help to reach right email-id or team to resolve this issue.
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