I received the following Xfinity Rewards Perk email 

Upgrade today and get
$300 off iPhone 15

I purchased the new iPhone 15 in response to offer. I had work with CSR as the code wouldn't work online. They told me the code would be applied to my account after I received the phone and activated it. Called in to activate the phone and apply the discount. This CSR told me the code would have had to been applied during purchase; totally in conflict with what I was told during purchase. I went into Xfinity store and opened a ticket to get resolution and received this response. "Dear Xfinity Customer, Here's an update on your ticket: Thank you for contacting us. After our review of your Xfinity Rewards request, we found that we are unable to fulfill it at this time. We apologize for any inconvenience this may cause. As always, thank you for being an Xfinity customer."

I submitted another ticket in the Rewards Center and received the same response today. Have tried to connect with a person in Rewards but can't locate a phone number as I would like to have this reward applied.  I tried to reach someone via the chatbot with no luck. All I want to do is claim my $300 Xfinity Reward retroactively for purchasing a new iPhone through Xfinity Mobile – as the email says I can do. So, if there's an Xfinity Rewards CSR manning these posts, I'd really appreciate your help – thank you! Or if there's an email account for customer service, that would be even better!

Has anyone else experienced this issue with this offer?