Visitor
•
1 Message
Xfinity Rep Stole My Identity
Xfinity rep sent a fraudulent link in live chat for SSN and birthday. I am unable to send a direct message? What number can I call to have this looked into?
Visitor
•
1 Message
Xfinity rep sent a fraudulent link in live chat for SSN and birthday. I am unable to send a direct message? What number can I call to have this looked into?
XfinityAmira
Official Employee
•
3.7K Messages
1 year ago
Hello @user_bd14b2! Thanks for taking the time to reach out to our team on Forums. We appreciate you being a customer with us, and I am sorry to hear about this fraud concern. My team is here to help and would be more than happy to further support you with this.
I see you have already sent us a Direct Message.
Please note that sending unsolicited direct messages is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via the direct message.
0
0