Visitor
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1 Message
Xfinity refuses to unlock my paid for iphone
I spent more than 10 hours on the phone trying to get xfinity to unlock my phone and they refuse to do so. I have owned my phone for years and have moved to a place that doesn’t have xfinity. The support line people just keep saying they have done ever they can and that they don’t have anyone who can help me. I’m at a loss here. I can’t believe xfinity is holding my phone hostage and refusing to let me move service. What a scam.
DaveO3
Problem Solver
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755 Messages
1 year ago
Carriers cannot unlock a phone when you no longer have an account with them, and obviously they can no longer port your phone number either.
It’s time to search the web for someone who can unlock your phone.
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CCAbbie
Problem Solver
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1.4K Messages
1 year ago
@user_9d2580 Hello and thank you for taking the time to reach out. I am sorry to hear this happened.
In order to discuss your Xfinity Mobile account, you would need to reach out to our mobile experts at either https://www.xfinity.com/xfinityassistant/?channel=xMobile or through (888) 936-4968. Let us know if you have any issues with either of these options.
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