Xfinity refuses to follow FCC Local Portability rules

Xfinity phone rep Anne is refusing to comply with the FCC Local Number Portability rules. I owe a balance on my account and my phone is not active at the moment to get a transfer pin send to my phone number. Anne is telling me the only way to get the pin is to pay the balance. We cited the FCC LNP rules and she looked them up and still refused. We then asked what the escalation process is and she refused not answer this question.  We then asked to speak with a manager and she refused. She then put in a ticket (I already had a ticket for the past 7 days that xfinity did not do anything with). I keep getting the run around and telling me to go the store, i did this and still no assistance was provided. I was told to have my new carrier call Xfinity, I also did this and they are refusing. I NEED SOME ASSISTANCE. It seems like xfinity is trying to wait until my account has been completely cancelled so they don’t have to comply. Right now my account is suspended not cancelled.