Xfinity not unlocking my phone

The help section says this phone will be unlock as soon as it is paid off. It was never unlocked even though I kept getting messages from Xfinity Mobile that I can upgrade and my phone was paid off.

I have put in a request to have the phone unlocked. Still locked 7 days later. 

On the help screen there is no tel to call and the chat agents give you the standard line - file a ticket or it should be unlocked. When ask them for  number to call, you get the standard xfinity number and have to punch through long line of questions, none of which say device management or anything close. And then the wait is 20 to 30 minutes.

Anyone know how to get this company to unlock your phone? without waiting for 6 months?