Xfinity not honoring my BOGO DEAL!!

I'm having the same issue! I received the promotion on my first bill and have not received it since! On December 7, 2023, I received an email stating that my line of service had been canceled and I would no longer be receiving the unlimited data promotion.  There was a number to call but since I had heard inklings of a breach, I was hesitant to call the number since I could not find that number anywhere on the Xfinity site.  After calling the customer service number provided,  I was told my service had not been canceled and to disregard the email.  Well, my BOGO promotion obviously was canceled.  Since then, I have spent hours on the phone with agents and have been told that since I am getting a discount on my internet bill, I am not qualified to get the BOGO! I spoke with an agent on the internet side and she said the $10 discount is automatic and has nothing to do with any mobile promotions.  I am currently on hold to speak with a supervisor.  This is bait and switch!! (I have currently been on the line with 3 different agents and it is going on 2.5 hours!)

@XfinityBillie​ the mobile support page is awful! It's a chatbot and trying to get a human is difficult! I finally found a number to call and it's automated.  A person has to repeatedly state "live agent", then you get someone who is difficult to understand.  They are polite and courteous, but have been unable to help.  I can't believe I left Verizon for this!!

@Krisdani24 Thank you for reaching out to Xfinity Support over Community Forums. Unfortunately, we are a bit limited when it comes to assisting our Xfinity Mobile customers over social media due to security, and authentication requirements. Since you are having a billing specific concern, we would have to direct you to the Xfinity Mobile Team. You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 888-936-4968
• Phone: 888-936-4968

Hi, @Yup25. Thank you so much for reaching out and providing your valuable feedback. I completely understand that you were offered a promotion, but unfortunately, you didn't receive the expected discounts. I can only imagine how frustrating that must have been for you, and I apologize for any inconvenience caused. It must have been quite a hassle for you to reach out and try to get this issue resolved. I noticed that you contacted our mobile team, but it seems like you haven't received any updates yet. Please know that we have limited access to your mobile account, but we will do everything in our power to get this matter to the appropriate team for further investigation.

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

They want us to reach out privately so it stops them from getting all the spotlight put on them about how much they are lying!! 

keep putting them on blast 

Thanks for the info. The last call resulted in 2 months being credited. I guess I will call back before my next payment. 

@user_n5rapr​ Thank you, I have called roughly 1-2 times a week since November and it still hasnt been resloved. I will keep up with it until they fix it. 

I called this month, and they are refusing to give it to me, after giving it to me the past 3 months.  They even have a "$60 credit reversal" on my bill.  Instead of having a $67 mobile bill with the BOGO, I now have a bill for $157!!  I have been switched to four different people and they are giving me the same song and dance.  I was connected to a home services agent who took the $10 internet discount off and am currently on the phone with Xfinity Mobile Care who is trying to put the BOGO promotion back on my account.  Not sure about the $60 yet.  This customer service is the absolute worst I've ever dealt with!

@user_ybgpb8​ yes, I was told the same thing and I asked to be switched to the internet division so I could request that the discount be taken off so I could receive the higher BOGO mobile discount.  The representative on the internet side told me that the discount for the "bundling" is automatic and that she could not take it off my account.  She also said that since that discount is automatic, it has no effect on any other offers from the mobile division.  She then switched me back to the mobile customer service, who promptly told me the internet rep had no idea what she was talking about! This company is incredible and I'm wondering why the FTC (or whoever it would be) has not become involved in their shady practices.

Thank you for reaching out to us jlh0909! We want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?

Thank you for reaching out to us @user_zqpgaz! This is far from the experience we want you to have. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.