Xfinity New Mobile Connection

Team,

I am writing to address significant discrepancies between the information provided by your store representative and my recent Xfinity bill.

When I purchased the Xfinity Mobile plan alongside my internet service, I was explicitly advised by the store representative that the mobile plan would be free of cost and would result in a $20 reduction on my internet bill for six months. I was also informed that the mobile plan itself would remain free for one year, with a maximum potential charge of $2.43 per month, and that there would be no additional charges for obtaining this mobile plan.

However, my bill, received today, totals $68 and includes a $25 SIM activation charge, a $40 charge for an "unlimited plan," and various taxes. Furthermore, the promised internet plan discount has not been applied.

It appears the store representative intentionally withheld crucial information regarding these charges. I will not be paying any of these additional charges, and I wish to immediately cancel this mobile plan as I do not need it.

I have attached a screenshot of the bill I received today, along with the email confirmation from Xfinity Mobile from the day of SIM card purchase.

Please investigate this matter urgently and rectify my bill to reflect the agreed-upon terms, or proceed with the cancellation of the mobile plan without any further charges.

Your customer care number is not connecting me to a live agent.

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