Contributor
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3.2K Messages
Xfinity mobile
We have two Xfinity Mobile lines for $24 a month and share 1G of data. My husband sadly and suddenly passed away. Can I save on my bill if I remove his phone from the plan? I need every penny I can get.
Thanks
Community Best Answer
XfinityThomasC
Official Employee
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3.8K Messages
24 days ago
@TerriB We want to thank you for reaching out on the Community Forum for support with saving on your mobile plan. We are glad we were able to resolve your issue. Simply stay under 1 Gig of data to save in cost. Never hesitate to create another public post for any of your future account and service needs!
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XfinityThomasC
Official Employee
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3.8K Messages
25 days ago
Hello, @TerriB you have my sincere condolences for your loss. We can take a look at your account to see if there are some opportunities to save money. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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