Visitor
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2 Messages
Xfinity mobile
Hello, yes I was trying to do flexible option, but it’s not available to To me, it was told that I had to pay the past due balance, but people go through hardships and it should be of the option sometime for customers to have available to them. Sometimes I feel like the agents don’t work look for the best results and answering questions if a customers expression they’re going through a hardship or they could be laid off from work. They don’t have the funds right now. Can they have a little extra time past the repayment plan they should look into saying hey, let’s see if it’s something else we can further into your account, but that doesn’t happen. they’re just like you’re gonna be disconnected. The services will be suspended I currently had my hours cut from Work I expressed that to the agent and they were just like nonchalant. It’s nothing I can do for you I’m not asking them to pay the bill I’m just asking for a little bit more of a extension
user_pqefxe
Visitor
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2 Messages
22 days ago
Just looking for a response and some further information on the situation,
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XfinityRay
Official Employee
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4.5K Messages
20 days ago
Hi there. @user_pqefxe! I am sorry to hear about your hours at work. I understand that can make things especially stressful getting through. We offer some Flexible Payment options. You can see more about it here. https://www.xfinity.com/support/articles/set-up-payment-arrangement. We are glad to check on this to see if your account is eligible and if there are any other cost saving options.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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