Visitor
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1 Message
Xfinity Mobile
I would stay away from Xfinity Mobile at all cost. I called to speak about my data roaming charge for an IPad and instead of talking through possible solutions even though I have an unlimited plan. They were very rude and the supervisor was even more rude than the agent I initially spoke to. Once all devices are paid for I will not utilize them anymore. Zero customer service etiquette!
XfinityRaul
Official Employee
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3K Messages
2 hours ago
@user_e6gpl3 Thank you for reaching out to us via Forums. We would hate to lose you as a customer. I would love the opportunity to review your account to see what I can do to help with data roaming charge concern. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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