Xfinity Mobile

I am very dissatisfied with my recent experience while traveling in Canada. I was not aware of the Global Pass policy and received a bill 5X higher than usual. Customer support told me I had received a text to enable Global Pass, but this is not an acceptable approach in today’s digital world. Xfinity should either automatically enable Global Pass or block roaming until the customer confirms. Allowing charges to pile up without clear consent feels like prioritizing revenue over customer experience. This has left me considering leaving Xfinity Mobile.