Visitor
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1 Message
Xfinity Mobile.
Do not and I mean do not use xfinity mobile they care nothing about their customer and the loyal ones they treat worse. When my grandma passed away and we disconnected our internet they decided to raise our mobile phones from 100 to 250 they only care about their money and doesn't dare care about what they are doing to ppl. All yhr money we have given them and they do this. It's disgusting what they do. I'm done with xfinity and you should be too.
XfinityVianney
Official Employee
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2.2K Messages
19 days ago
Thank you for reaching out and creating a new post. I am sorry to hear about your loss. I know dealing with any billing issues while you're grieving is not easy. If you would still like assistance and have questions about your changes, we'll be glad to help. You can send us a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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