Hello, @user_390dda! Thanks for reaching out to us regarding your mobile questions. Since Xfinity Mobile support is somewhat limited for our Digital Care Team via social media, we will sometimes ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our secure online chat where an Xfinity Mobile expert is available 24/7! And that team is great to work with as they are experts in all things mobile. Please let us know if you have any trouble reaching them, and I hope this helps :)
EG
Expert
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110K Messages
2 months ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section for assistance.
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XfinitySara
Official Employee
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1.7K Messages
2 months ago
Hello, @user_390dda! Thanks for reaching out to us regarding your mobile questions. Since Xfinity Mobile support is somewhat limited for our Digital Care Team via social media, we will sometimes ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our secure online chat where an Xfinity Mobile expert is available 24/7! And that team is great to work with as they are experts in all things mobile. Please let us know if you have any trouble reaching them, and I hope this helps :)
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