Hello, @user_390dda! Thanks for reaching out to us regarding your mobile questions. Since Xfinity Mobile support is somewhat limited for our Digital Care Team via social media, we will sometimes ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our secure online chat where an Xfinity Mobile expert is available 24/7! And that team is great to work with as they are experts in all things mobile. Please let us know if you have any trouble reaching them, and I hope this helps :)
I AM LOOKING FOR A HUMAN XFINITY MOBILE TO MAKE MY ACCOUNT RIGHT. I bought a new iPhone from Xfinity on June 3rd (could have bought from Apple, Costco, anybody else) but didn't. Ever since it's been a nightmare to get the exact service billing I've had for 5 years + adding recent new phone. I was promised weeks ago it will be restored to 3GB shared data on 2 phones. Now I can't find my phone number account but my wife's # shows up with triple the charges for one phone. I'm certain the store employee added the unlimited data $20/month when we got phone because there's a cash bonus to them. I went back to store after I learned about data on my account and after 2 hours was given a number to call in 6 weeks. I got home and my phone had no service. 4 hours later service was returned with me thru friend's FaceTime up north because they would only talk to owner of number/account. They kill my only means of phone yet only I can talk to them. 4 hours on speakerphone of friend's iPad while talking to an Xfinity #. BTW, my wife's new iPhone had no service after mine was restored. Tack on another hour. It's classic Comcast I've experienced for over 35 years, but I did have the last five 5 years here with no complaint to include cable until . . . . now.
Hello, @user_z1gf8j thank you for reaching out over Xfinity Forums. I'm sorry to hear that you've been experiencing issues with billing, as well as the Xfinity Mobile service itself. I understand the importance of being to have access to your mobile device, and want to help ensure the billing and service issues are able to get resolved.
The latest device promotions I've seen have typically required Premium Unlimited Data to be added as one of the requirements to receive the promotion discount, which sounds like you may already be aware as mentioned in your reply. Please let me know if you're still needing assistance.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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112.9K Messages
6 months ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section for assistance.
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XfinitySara
Official Employee
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2K Messages
6 months ago
Hello, @user_390dda! Thanks for reaching out to us regarding your mobile questions. Since Xfinity Mobile support is somewhat limited for our Digital Care Team via social media, we will sometimes ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our secure online chat where an Xfinity Mobile expert is available 24/7! And that team is great to work with as they are experts in all things mobile. Please let us know if you have any trouble reaching them, and I hope this helps :)
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