1 Message
Xfinity mobile
Been with them four a few years now. Never had any problems till now
So my issue is that they are charging me for 2 months when I only owe 1 month.
Have proof. So when I called and said something about it, the lady tried to tell I'm wrong and that the payment made in August was for June. I tried to explain that she was wrong. I was like lady when I made July's payment that was for June and when I payed in August that would be for July. So then September is for Aug. We are in the beginning of October so my October payment is for September.
It's even on my bill statement with all my payments and I'm still wrong. Think it's time to start looking at other company's I guess
XfinityChristy
Official Employee
•
1.5K Messages
1 year ago
Thank you for reaching out. While our team can help with a wide variety of concerns, due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform--this includes billing, sales, device questions, etc. For all Xfinity Mobile related questions please contact Xfinity Mobile by calling or texting 1 (888) 936-4968, or reach out to a Secure Online Chat. (https://www.xfinity.com/xfinityassistant/?channel=xMobile)
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