1 Message
Xfinity mobile
Horrible customer service. They don’t know what they are doing and talking about. An agent told me I have an offer of 25 dollars for unlimited data call and text. The next I received an email that I almost use all of my data for 1GB tgey told me it is unlimited. And they cancelled my number before I even transfer my number to different carrier!!
XfinityMarcus
Official Employee
•
812 Messages
1 year ago
@user_ea57f9,
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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