Frequent Visitor
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18 Messages
Xfinity Mobile
I have been trying for four days to use the Xfinty Mobile website (https://www.xfinity.com/mobile/learn/plan) to bring my unlocked Samsung Galaxy S10e to the Xfinity Mobile service. The website says my phone is compatible with the service after I enter my IEMI. But when I try to enroll, sometimes the website says it's down. Other times, I get to the "Review" screen and the dots at the bottom of the page cycle forever. Is there another way to enroll into Xfinity Mobile since the website is not functional?
Accepted Solution
XfinityAdrienne
Official Employee
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2.1K Messages
5 years ago
Hey there, thank you so much for taking the time to reach out to us. I am sorry to hear about your experience with attempting to submit the information to bring your own device on the website, it certainly is not what we want for our customers. I would recommend reaching out to one of our Xfinity Mobile experts to further investigate the cause of the device not fully activating on the website. You can reach the team by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://comca.st/3qrQU2Q.
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user_67af5b
Visitor
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1 Message
4 years ago
Make sure you're using a supported browser and ensure browser ID up to date
If still fails enable/force desktop mode
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