Xfinity Mobile website issues, Activity page not working right.. "Your switch is still in progress"

The Xfinity Mobile activity page for me has been stuck as "Your switch is still in progress" for many many months now..

so I cannot seem my mobile data usage or adjust anything...

the problem is that my Samsung Galaxy S21+ screen had stopped working I thought my phone had died on me... a forced reboot a few days later got it working again..

however by then I had tried to get my old S10+ Xfinity Mobile phone back up to speed and connected on my current phone number... but that didn't work out so I had to get my S21+ back up to seepd again once it was working again.. but it took only a short while to get it working again and connected ,,however the activity page for the mobile website is still not working..

I spent hours on the phone last time to no avail...

what gives Comcast?!

I need your website to be working correctly... so I can keep an eye on my activity usage..

"Your switch is still in progress

This process usually takes less than an hour. If it’s been a few hours since you started an account switch, you’ll need to get in touch with us."

Responses

CCRobert

Official Employee

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455 Messages

2 years ago

Hello @Melchior Our Xfinity Mobile support via social is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on xfinitymobile.com. You can reach out to Xfinity Mobile by SMS Text Message: one: 1 (888) 936-4968 or Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

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user_b82142

Visitor

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1 Message

2 years ago

I had this same issue and went into the store. For whatever reason when I transferred my service over from Verizon, the process was not completed. Now, I was not having any service issues, so I did this when I had some free time. The rep at the store was able to call someone and we worked it out over the phone while I was in the store. It was fixed and I could see my data usage on the app after.

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Melchior

Regular Visitor

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6 Messages

@user_b82142 I tried that several times over the phone with their tech support..

to no avail... the Xfinity mobile website's activity page is still not working for me after months of trying to get it sorted out..

2 years ago

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XfinityRichard

Official Employee

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1.8K Messages

Hi there, @Melchior I'm very sorry for the trouble you are having. Due to account security we are limited on the assistance we can assist our Xfinity Mobile customers with. You would need to contact Xfinity Mobile directly by calling or texting 1 (888) 936-4968, or reach out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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Melchior

Regular Visitor

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6 Messages

It has not helped to talk on the phone with Comcast support..

They have said many times they fixed it, if I recall correctly..

please fix it already..

2 years ago

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Plan

Melchior

Xfinity Mobile website issues, Activity page not working right.. "Your switch is still in progress"

CCRobert

user_b82142

Melchior

XfinityRichard

Melchior

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