Visitor
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3 Messages
Xfinity Mobile voicemail issue
For the past week, audio playback for all new incoming voicemail messages is disabled. I can still play audio for older messages, it's only very recent messages where audio is now unavailable (grayed out). I'm on an LG K30 which I purchased new from Xfinity Mobile about 5 years ago. Would appreciate information and/or ideas on how to get this fixed. Thanks!
XfinityAlyssaA
Official Employee
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1.7K Messages
1 year ago
Good evening @Ralljtall, I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
Please let us know if our mobile team is able to assist!
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