Contributor
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26 Messages
Xfinity Mobile Visual voicemail
I've been an xfinity mobile customer since the beginning. I've always been able to access VM transcripts through the visual voicemail app.
I've had four Long calls with xfinity mobile. I'm on my 5th. Visual voicemail on our Samsung Galaxy phones stopped transcribing vm mid -April 2022. It's June now and I've had four different reasons why and it's still not fixed. On the last call they killed visual voicemail completely, it reports nothing at all now. And to add insult to injury, they killed my voicemail where I had important calls saved. I had to set up a brand new voicemail and lost all previous ones.
user_00HW345
Visitor
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1 Message
3 years ago
I have had the same problem. My visual voicemail stopped transcribing mid-April 2022 as well. After several weeks of the inconvenience I called Xfinity mobil help. After 6 different calls, and more than 10 hours on the phone, all the technicians did was futher mess things up and ultimately they brought me back to where I started. This was a terrible experience. They wasted my valuable time. And of today I still do not have this feature. Unfortunately I cannot activate it, they have to do it on their end. They earned an "F" and a very unhappy customer.
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user_ceea42
Visitor
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1 Message
3 years ago
I have also had the same issue - stopped working mid April. Has Xfinity made ANY attempt to patch this issue? We pay A LOT of $$$$$ to Xfinity and it is not acceptable for voicemail to work - it is a basic service! I have referred dozens of people to switch over to Xfinity mobile and now I feel foolish. Who wants a mobile carrier that does not have working voicemail?!?!?
The automated response from [Edited: "Personal Information"] is of no help - it is actually wrong. It states that the app works on certain phones (it does not) and it says it does not work on iphones (it does). Are you kidding me? I have 4 phones that are all different and none of them are getting their voicemail transcriptions. I manage about a dozen other phones and some work and some don't. There is obviously something wrong with the app. As I type, I have been getting the runaround with the mobile support phone dept. Been on this call for over 45 mins and they have told me nothing - Just "reviewed my account", no help whatsoever. TERRIBLE customer service.
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fpcustomer
Contributor
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18 Messages
3 years ago
I have the same issue and timing. Has anyone been able to resolve the issue?
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user_e8631b
Visitor
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1 Message
2 years ago
I have the same issue. I really miss the visual voicemail feature. I work at a school, so it was really convenient to scan the voicemail really fast to see if was important. Working in classrooms all day listening to voicemail is not an option. Especially when we're constantly asking students to put their phones away. Come on xfinity, bring back this convenient feature!!!
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user_5358ad
Visitor
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4 Messages
2 years ago
I have the same issue. I recently switched from Verizon.
I have spoken to Xfinity customer service 6 time and no one knows what I’m talking about.
I keep getting instructions on how to set up voicemail.
When I try to explain its visual voicemail that I’m having trouble getting, that’s when I lose them.
Somebody Help!!!!!!!
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requa
Contributor
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143 Messages
2 years ago
I got VV working again on my Galaxy S22, but the APK process may not be for the faint of heart and I would not want to be responsible for offering instruction. See the prior discussion at https://forums.xfinity.com/conversations/xfinity-mobile/xfinity-visual-voicemail-no-longer-available/6350d24e2ff2c665890124c5
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