U

Monday, November 4th, 2024 10:50 PM

Xfinity Mobile, Unprofessional customer service, complaints reporting

So, the executive resolution person lied and closed the FCC case. But I have a new case number started and I have also submitted a complaint to the State because something has to be done! Everyone can’t have the e same issues and Xfinity does nothing to help get them resolved! They constantly lie and fraudulently find ways to hinder customers from moving away from their services! I will be filing a different complaint with the federal government because they provide funds to Xfinity and they should be aware of what’s going on! I will reach out the BBB as well. Whatever it takes to expose this company and the things they do between the lies, unexplained billing, locking of cell phones, high stream internet issues needs to be exposed. I am also going to ask a few attorney’s about class action lawsuits. 

Official Employee

 • 

854 Messages

3 days ago

 

user_hwpjbq Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

3 Messages

Hello,

i sent the information and hopefully i did it correctly and you have received it. 

forum icon

New to the Community?

Start Here