2 Messages
Xfinity mobile trade in issues
I'm writing with a lot of frustration and horrible customer service experience that I faced during this last month. This started with me going to a local xfinity store on July 8th and trading in my iPhone 11 with the promotion and getting a iPhone 14 plus. The trade in was $700 credit to me. Till date I have been charged 2 monthly payments as a full phone price and have been following up with multiple customer service rep and went to store also 2 times as was requested. Customer service created a ticket for my issue upon my several calls. I came to know is that the phone purchase was not done as a trade in but rather a replacement so there is no record of my trade in ever. Upon several calls to the store manager she opened another ticket to return my trade in device by xfinity 4 days back. I felt I was lied and cheated. I have called 30 plus times to customer service and several times being call disconnected, promises of call back and provided wrong phone nos I went to store again today and store manager told she is requesting my trades in device to be returned and there is no timeline to that. This is atrocious and if you could correct it would be greatly helpful.
user_c31970
2 Messages
1 year ago
Update I chatted with agent and came to know that trade in was not done as per offer and phone was shipped separately to assurant. I’m asking agent to track my phone but assurant was not open neither the website provided is priding with trade in status for my iPhone 11. Agent asked me to call at 10 am est and told customer service will connect with assurant. I’m wondering if the trade in was never done properly why would store keep quite and not let me know at the time early around the July 8th date so I could have returned iphone 14 plus right then and got my iPhone 11 back. Yesterday I was dealt very rudely by store manager and instead of apologizing for the issue I was dealt as if I’m bothering these people.
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user_g2mvix
1 Message
7 months ago
Trade in issues a total rip off
talked in by a sales representative working on my cable bill reduction end it up listen about a trade in program for a new phone were i will get a reduction on my cable bill as one of the benefits from the deal. my wife and i show him our devices on excellent condition and give us the OK to send it fro the trade in were will receive $700 dollars discount on each one. i get so excite and cancel all my phones with my 15 year phone provider having 0 issues in all those years. we send the old and received the new ones. everything was fine until one day i received one of the phones with a crack screen, i couldn't believed and i call infinity mobile. it was no my fault but on good faith i went to the repair shop and they replace the glass, i call and after several week and tickets they agree to take the phone. they send me a return label but they will only pay for the trade $70 dollars arguing there was no more promotion. on the other and i call to ask for the other phone credit and it has been months since they don't credit to my account. i am absolutely hopeless filling like i have been scammed by my cable company. i only hope some executive from this company one day read this and take action before a bunch of theft ruin their reputation. costumer service from this company i 0 of 5 a totally waste of time to be honest , i really need some help on this, i was paying $125 phone bill and now more than double looking to save some money. definitely i wont recommend this company and i will do anything
to let other to know my personal experience.
(edited)
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