Xfinity mobile to Now mobile

Hello,

I requested to switch one line from Xfinity Mobile to NOW Mobile last Monday. 

It has been over a week, and the migration has not completed.

My account does not show NOW Mobile (not even pending), and no billing has started. I also spent several hours on support calls with dropped connections and transfers, without resolution.

This appears to be a stuck backend migration.

Please manually complete the migration or escalate this to Executive Customer Relations / a case manager.