Xfinity Mobile Switch

Hello, I am contacting you to formally dispute an issue with my recent Xfinity Mobile switch on October 9.

When my wife and I switched from T-Mobile, the salesperson represented the offer to us as “switch and it’s on us.” Based on that conversation, we understood that our remaining phone balances with T-Mobile would be covered as part of switching to Xfinity Mobile.

I have now received my final T-Mobile bill showing a balance of $915.20, which I was not expecting based on what was communicated during the sale.

Had I understood that we would still be responsible for these outstanding costs, I would have evaluated the switch differently. I feel that the offer was misrepresented to us, and I am asking Xfinity to investigate the sales interaction and review what was promised.

I can provide my final T-Mobile bill and any additional documentation needed. I am requesting that Xfinity reimburse the eligible outstanding device costs or provide an appropriate resolution consistent with the representations made by the salesperson.

Please escalate this matter to a supervisor or the appropriate customer relations team, provide a case number, and respond in writing.

I would appreciate a fair resolution to this issue.