Xfinity Mobile Spams me Proof

I cannot remember how many times I have called and chatted with the agents now, this is very shady and unacceptable! Also, there is not a single way to talk to someone directly. Though this is a small amount, I am not going to let Xfinity take it and report to every single public/government/media channel I can find that cares about customer rights.

I have contacted the customer service countless times, and each time they said the problem was resolved and then continued to bill me next month!

This chat shows how the customer service was condescending and not trying to solve problems. They just ask us to call the service again. What a joke!

Although my experience with Xfinity mobile is not quite as bad as yours, it is very similar. I was told one thing on the phone, which like you I confirmed several times during the call, and then billed considerably more. After repeated calls to "customer service" which resulted with more promises (when I got someone who spoke and understood English) and no follow through,  I finally gave up and drove to the nearest Comcast store, which is a 40 mile round trip, and was told that the online agents are not to be trusted because they lie to customers all the time. The store could not help me at all, despite being a Comcast customer for more than 20 years. I am stuck with two mobile lines  that cost $80 a month, despite Comcast continuing to advertise "second line free, $30 a month etc etc etc)  which are all lies. The moral of the story: Buyer Beware! Comcast Mobile are corrupt liars and are never to be trusted. I have had great service from Comcast Internet, cable, and landline phone, but as soon as my cell phone contract is over will NEVER deal with these crooks again.

I’m going through a very similar experience I was promised that I would get one of my lines free many times and now they are saying something else so I told them to have their manager call me the manager never called, so I waited 2 months to see if anything new would come up nothing was done so I called again and the guy was acting like he didn’t know what I was talking about and then told me when I kept asking to speak to the manager and he wouldn’t get me connected he then said he would add credits for the last 3 months that my bogo line promo wasn’t working and that they can ensure the bogo promo would be added and that I would get an email about the credit tomorrow(which I found in a be odd cause credit emails come the same day) and I never received that credit email and no credit for them shows on my account once I pay my phone off I’m leaving them , they promised me bogo line promo and they lied and I’m stuck now paying for 2 lines and 2 phones 

caveat emptor! I love the reply by "XfinityThomasB." If you call the number o0r use the link provided for phone or chat you get "Xfinity Assistant" (an AI) responding. If you persevere and stay on the line for 20-30 minutes you can eventually speak to a human, but no gaurantee the agent can comminicate in English. If you are lucky enough to get someone you can understand they will promise you anything-with absolutely no follow through on the promises, so you are back at square one. You can call in again (or as many times as you want) if you have another half hour to waste each time, but will get only more empty promises with no follow through by Comcast. If anone has sucess contacting an oversight agency, like the FCC, please post it here so we can join the reporting on how awful Comcast Cellular is. I have other Comcast services, TV, Internet etc, and have had no problems with other parts of the company.