1 Message
Xfinity Mobile Service
I have contacted Xfinity mobile service 8 to 10 different times in the past few months as we are experiencing terrible cellular service. We are experiencing regularly dropped calls well outdoors, as well as indoors. When on calls, we are unable to hear the person on the other end and they cannot hear us. Numerous helpdesk tickets have been opened, net work has been reset several times, and we have brand new SIM cards in all telephones. All telephones used with the service are Apple iPhones, and in great working order, no issues with the telephones themselves. We are beyond frustrated and who can we contact via email, as we cannot obviously call anyone to get this escalated at the absolute highest level?
XfinityThomasA
Official Employee
•
1.5K Messages
11 months ago
We can help, @user_ydjs07! Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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