Xfinity - Mobile Service Disaster

While renewing my Xfinity internet service, I was offered a free mobile line. In hindsight I should have said no thank you, because what took place next speaks to immense incompetence by Xfinity's mobile department.  

The first rep set everything up correctly via chat for iPhone trade in and bringing over 2 wearable devices from AT&T. However I received a phone call to verify by a customer service rep whose english wasn't the best.  Call was disconnected and she never returned.  The next day I received an email that said trade in cancelled. So I called in only to deal with a customer service rep who kept telling me my iPhone 15 Pro was locked which it wasn't.  I pleaded with her to transfer me to a supervisor.  When she did, he proceeded to ask me to provide him with my entire order a new.  Shocked I said you should have the order in front of you. He claimed he found it and finalised the order with my trade in.  At this point, I would say I had spent 3 hours with them between chat and telephone. Today I received an email stating my billing for mobile had started, even though I had not yet received the phone.  So I logged in and say under mobile tab that the wrong telephone number is being ported and wrong colour phone was shipped.  I also did not see that watches.  🤣  So I opened a chat box and sure enough they had messed it up.  I told the individual that I refuse to start this whole process over via chat and requested that this be escalated to a manager that has solid comprehension of the english language.  He said that he would put in the request.  I then kept getting chat prompts from different individuals regarding mobile set up.  I ended each chat. I then made a final attempt to speak to a live human. When you call Xfinity 800 number there is no option to speak anyone in mobile division.  So I selected tech support for internet and they transferred me to someone live in mobile.  Yet again I was speaking to someone who did not have the best grasp of english. I asked her to kindly transfer me to her supervisor.  The supervisor told her that he wanted to know what I was calling about.. even though my account was verified.  At this point I decided to cut my losses. I told the rep, CANCEL my order. She said she could not because the phone was in transit.  I told her that I would refuse delivery.  She said, after you do, contact us to cancel. I have lost 4 hours of my life dealing with incompetence.  YOU CANT MAKE THIS STUFF UP.  Xfinity is not set up to handle mobile service I am sorry.  If they offer it to you.. Just say no thank you.