Xfinity Mobile refuses to give $100 visa gift card promised by internet agent for trying mobile line.

Xfinity Mobile refuses to give $100 visa gift card promised by internet agent for trying mobile line.

On 6/20/2025 I upgraded my Xfinity internet service. At the end, the agent offered $100 prepaid Visa gift card for me to try a mobile line FREE for an year (except activating fee & monthly taxes) with contract. He promised that the gift card would be sent after 2 billing cycles. I have the complete chat transcript for this.

But the promised gift card never arrived. I spoke to Xfinity mobile customer service (#611) twice after that. Each time, I was promised that the gift card would arrive within a few days and that it would be the last time I had to call regarding the issue.

I called the Xfinity mobile customer service (#611) again on 12/08/2025. I was told then that all previous Xfinity (internet & mobile) agents I dealt with earlier had LIED and that I was not eligible due to not switching the number from another carrier. The agent didn't care that I had a chat transcript in which very specific offer and promises were made, and simply stated that they had told me wrong. All I expected of Xfinity was that they honored the promises made to a customer. Then, I asked to talk to a supervisor, who was also parroting the same line that there was nothing that he could do. I ended the call very upset about all this.

For the above reasons, I called again to CANCEL my Xfinity mobile service immediately stating the reasons of my bad experience detailed above. They sent an email confirmation that my mobile service was canceled. Further, I went ahead and charged back everything I had paid them.

On 01/08/2026, they sent me an email about going to a collection agency for the money, which is nor fair since they did not honor their end of the bargain to start with.

I hope someone sane from Xfinity addresses this issue and resolves it ASAP. Thanks!