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user_8elbcp
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Thursday, March 20th, 2025 8:43 PM

Xfinity Mobile refund

I am due a refund from Xfinity mobile, and all of my correspondence has been ignored! My next step is legal action, my card was used without authorization and I DO NOT HAVE AN ACCOUNT with Xfinity mobile. This has gone on for over 2 months, I do not have $119 to just give away.

Question

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Updated 

11 days ago

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XfinityEva

Official Employee

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1.6K Messages

11 days ago

Thank you for taking the time to reach out about this concern. We can definitely help, we ask that you please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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