Visitor
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2 Messages
Xfinity Mobile Promotion Ended — Looking for Existing Customer Offers
Hi,
I currently have two Xfinity Mobile lines. My 12-month promotional discount has just ended, and my monthly mobile cost has increased from about $49.50 to approximately $86.
I understand that the promotional period has ended, so I am not disputing the bill. However, this is a significant increase.
I have been a long-time Xfinity customer and also have Xfinity Internet service. I recently worked with the Xfinity Community team to find a better existing-customer rate for my Internet service, and I would appreciate a similar review of my Xfinity Mobile account.
Could an Xfinity representative please review my account and check all currently available options, including:
- Existing-customer promotions
- Loyalty or retention offers
- Lower-cost current plans
- Any available discounts for customers who have both Xfinity Internet and Mobile
I would prefer to keep both mobile lines with Xfinity if a more competitive monthly rate is available.
Thank you.
XfinityJon
Official Employee
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1.7K Messages
3 hours ago
Good afternoon user_fbe8a1. I can certainly understand the concern if your promotion has ended, and your bill has increased. We could certainly take a look at your account. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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