Xfinity mobile PROMO not applied corrctly

user_5d9db4 Thank you for reaching out via our Xfinity Community Forums, and I’m truly sorry to hear about the trouble you’ve been having with your trade-in credit. I understand how frustrating this must be, especially after several months of following up. I’d be glad to assist by reviewing your account history to see where things are at with that trade-in credit.  To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

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