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antonlastname
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Friday, April 7th, 2023 8:09 PM

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XFinity Mobile Pricing, with Xfinity TV Only

I currently have three Xfinity services: Xfinity TV, Xfinity Internet, and Xfinity Mobile.
My internet service is no longer needed and will be canceled. I would like, however, to keep both Xfinity TV and Xfinity Mobile.  Am I still eligible for the preferred phone pricing?
It appears that you need to maintain any one of three services (either Xfinity TV, Internet, or Voice) to keep the preferred mobile rate and avoid the $25/line surcharge. For reference,
"$25/line/mo. charge applies if Xfinity TV, Internet *or* Voice post-pay services not maintained."
"$25 per line monthly charge applies if the account does not maintain *one* of the following: Xfinity TV, Internet or Voice post-pay service."
"Xfinity Mobile service customers who disconnect *all* of their Xfinity TV, Internet, and Voice services but keep their Xfinity Mobile service will be charged an additional $25 per-month per-line..."
Can you confirm that maintaining only TV and mobile together will preserve the lower mobile rate?

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2 years ago

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XfinityVianney

Official Employee

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2.1K Messages

2 years ago

Hi, @antonlastname. Thank you very much for creating a new post. In this instance, I would need to direct you over to our mobile team to get you the most accurate information. Here on Forums, we can assist with residential services/prices when it comes to Internet, Cable, Home Security, and Home Phone. The information available to me is customer facing like the links you sent. Based on what you listed a above, it does appear you only need to keep one line of business open for this pricing.

Due to account security, we are limited on access to your Xfinity Mobile Account here on Forums. We do recommend reaching out to our mobile experts to ensure your question is accurately answered. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://www.xfinity.com/xfinityassistant/?channel=xMobile. Let me know if you run into trouble reaching them directly. 

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antonlastname

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5 Messages

Hello @XfinityVianney​ 

Thanks for getting back to me so quickly.  I understand your limitations on addressing strictly Xfinity Mobile questions.  Since my question overlaps all these services, I thought there might be a common answer to cover this concern.

I have used the (888) number, but it is usually drawn out and not productive.  (Of course, I can try again, but I'm not hopeful).

The chat link you posted goes to an automated chat bot.  It only responds to a limited set of simple questions, and replies with simple canned responses.  To my knowledge, there is no way to actually chat with a human "expert."  If I'm missing something here, please let me know.

I appreciate your advice.

2 years ago

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XfinityVianney

Official Employee

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2.1K Messages

2 years ago

With Xfinity Mobile, these are the two routes we have where you can reach them directly. You can also visit a local store if you prefer to do this in person. I understand you've called in before, and it may not have been the smoothest process. I can assure you we are always working to improve customer experiences across all avenues, and I'm sure they'll do everything they can to help. You can also request a live agent/expert within the Xfinity Assistant if you aren't getting the answers you need there. 

Was there a reason you no longer need internet at home? Did you have specific pricing or service concern? The reason I ask if you'll benefit a lot of having a consistent connection when at home. Xfinity Internet delivers reliable speeds even at peak hours on everyone’s devices compared to using Hotspots nearby. @antonlastname

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