Visitor
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2 Messages
Xfinity mobile plan not the price I was quoted
Signed up for Xfinity mobile plan that was supposed to be one line free for one year, $20 per month for each additional line. Plus $6 taxes and fees. All of the sudden, they are taking $91.60 out of my checking account.
When I signed up, my wife and myself already had phones but I didn't have a phone yet for the free for one year line. The sales representative gave me a SIM card and an installation tool and said when you get a phone for the free line, just put the SIM card in it and it'll work. Welp, I got a phone, put the SIM card in it and it didn't work.
Tried 3 different phones and none of them worked. Went to the Xfinity store, a different sales representative thought maybe the SIM card is bad and tried replacing it with a new one. That didn't work either. So he sold me a new phone for $200 ,$8.33 per month for 24 months.
My bill should've only increased by $8.33 but it doubled instead. Come to find out, when the sales representative changed that SIM card it triggered the system to say that I canceled the contract prematurely thus ending the original deal. They refuse to fix their mistake.
I'm extremely upset!
XfinityThomasC
Official Employee
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2.8K Messages
7 hours ago
Hello, @user_r6naf2 and sorry to have read about this experience. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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