Visitor
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1 Message
Xfinity mobile plan for a year free was a scam and lie
I am writing to express my extreme disappointment and frustration regarding an unauthorized charge for Xfinity Mobile Unlimited service on my account. On Oct 4, I switch my Internet service to a new plan and there was a promotion in green on the website saying that
"Get a line of Xfinity Mobile Unlimited included for 1 year." I comfirmed the promotion with the Live Advisor named Alex and he helped me add a new line that as he said would be free for a year, and after 1 year would be $40.
However, after the first month, I have been received a bill for $75.11 for this service, despite the promotional offer.
° xfinity.com/digital/offers,
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user_zua8qe1
Visitor
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6 Messages
19 days ago
Same issue as well. I am getting billed for my "free" mobile line. First bill was $25 activation fee plus $40 for the line and taxes and fees on top of that. I was told the line was free with my Xfinity service.
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user_cs213
Visitor
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1 Message
8 days ago
They got me on this too. Saying I could have two esims using the same phone number. That is a lie Instead my other account was canceled. Was a big hassle and had to spend hours two times because first cancellation did not cancel all charges. Now xfinity person told me that would give me free new phone for and free number for a year..I was too tired from dealing with first issue to even consider...and their offer was suspect then. Now I dont see the offer. [Edited: "Solicitation"]
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user_ij1uh6
Visitor
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7 Messages
8 days ago
Yes, they did the same thing to me!! I signed up during the promotion and got a new phone. I expected to pay the monthly phone installments but have my mobile service be handled. Now I pay over $70 a month for what was advertised as $20. And now they just charged me $240 in Roaming fees although I signed up for global pass!! Xfinity is DESTROYING my life!
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kolbrat
New Poster
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2 Messages
5 days ago
The same thing happened to me Xfinity doesn’t give a [Edited: Language]. I am going to get out of the 5 year plan I changed my phone service to Xfinity and it’s terrible . I was on the phone 3 hrs today
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user_aksr5j
Visitor
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1 Message
1 day ago
Same here. I was promised a free mobile line for a year and am seeing a monthly charge for over $50 for the line. Will be switching mobile carriers very soon if this issue isn't fixed immediately and retroactively. No reason I or anyone else should be victim to this company's untruthful and manipulative business practices. My ticket: ECM0017111545
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