1 Message
XFinity Mobile Overcharge while traveling outside US
Good evening,
I'm currently traveling overseas and the good news is my phone is working just fine, as I'd requested - I can still make & receive calls from the US.
The bad news is that I'm being overcharged.
Since I had requested only calls/texts, I should be paying an extra of only $0.15/min or text for US calls/texts.
However, I just noticed I'm also being charged an extra $45.00 for an unlimited data plan - which I did not use or even request.
Could you please advise, as the virtual chat has very limited options and either puts you on an infinite loop or doesn't solve your problem.
Thank you,
Daniel [Edited: "Personal Information"]
XfinityBrianH
Official Employee
•
787 Messages
11 months ago
Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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