1 Message
Xfinity Mobile Order Issue
I’m having an issue with my Xfinity Mobile order. I ordered a new phone over a month ago but it got damaged in shipping before I received it. It was sent back by FedEx and the return tracking shows it was delivered over two weeks ago. However, the return order still shows as processing, the phone still shows up on my account and I haven’t received a refund yet. I’ve called multiple times over the past few weeks and am being told that the warehouse hasn’t received the phone return even though FedEx shows it being delivered. Any help on this matter is appreciated.
XfinityJamesC
Official Employee
•
1.5K Messages
11 months ago
Greetings, @Bobbya800! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your phone was damaged in transit, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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