Xfinity Mobile only Fees after moving services

@user_ffhunr

Sorry for any delays we are closed between the hours of 1:00 AM and 6:00 AM eastern standard time.

Thanks for reaching out to us,  we do apologize for any inconvenience. You're charged a $25 access line if you and you don't have residential service, so if you transferred your residential services to a new location you also have to reach out to the mobile team to transfer your mobile account to your new location as well since they are billed separately.

I'll be happy to take a look at your account to see if your mobile account was moved to your new location so those charges will stop.

To get started please send me a direct message including your first and last name and complete service address
  

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message