1 Message
Xfinity Mobile on start up screen
I recently switched from Xfinity mobile to another carrier but my phone still says Xfinity mobile upon restarting. My new service is already active and the new Sim card is in the phone. Why would Xfinity mobile still be showing?
XfinityMarcus
Official Employee
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812 Messages
7 months ago
@user_1z7ba7, thank you for using the Community Forum to reach out. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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