xfinity mobile offer missing $200 switch from T-mobile and $200 BYOD

Hi There,

I am not able to see the correct offers which was offered to me on 21 Dec 2022. I moved 2 lines from T-mobile along with 2 BYOD devices. Today on 3/15/2023 i received email only $200.00 for one qualified line. Spoke with agent over the phone who escalated this matter with reference 758322 of missing $500 additional rewards. Kindly look into this matter to resolve as soon as possible.

Xfinity Mobile Missing Promotion Notes: escalation ticket (758322) (Denise) Date 3/15/2023 time 12:44 to 1:00 PM EST. Agent informed the escalation ticket has been filed for missing $500.00 reward. And would expect response from xfinity in 7-14 business days via email.