Xfinity Mobile number works but port still shows pending — promotion deadline approaching

My Xfinity Mobile number was transferred from another carrier and is currently working normally for calls, texts and data. However, my account still shows the number transfer as pending/incomplete, and I am receiving emails saying I have two days left to complete the transfer or I may lose my promotion.
I have already contacted Xfinity Mobile support multiple times by phone without resolution.
I do NOT want to restart the transfer or delete/reinstall my eSIM because the number is already active and working.
I need an official Xfinity Mobile employee to investigate the backend port status and correct the pending transfer/promotional eligibility.
I have a screenshot of the email showing the two-day deadline.