Xfinity Mobile Nightmare

On June 2, 2023 I called what I thought was "Comcast" which is now Xfinity Mobile, to see if I could get a bundle estimate if I added my mobile phone to my home internet.  I talked with an agent, who asked me to first tap a button on my phone, just so he could take a look at my current internet account. He explained the deal to me, how I would get $20 off etc..but I was running out the door, so he said he would call me back.  He did call me back but I missed his call.

I called Xfinity back the next day to make sure that I didn't sign up for anything.  The agent on the phone assured me that I did not sign up for anything.

Fast forward to August 5th,  and Xfinity Mobile took money $57.84 out of my bank account. So they went into my bank account and took money! Thanks a lot previous Comcast/Xfinity whoever you are! - the actual company I signed up with 2 years ago.  I flagged it as theft in my account and my bank refunded it.  

I called Xfinity on August 5th and after 2 hours on the phone, they said that it was fine and they would cancel my account. The first thing I did was go into my Xfinity online account and cancel the order (that I never ordered in the first place) I keep getting monthly bills from them and I keep calling them, explain the situation, get put on hold for 2 hours, talk to an agent who tells me the money I owe.  I NEVER EVER SWITCHED OVER TO XFINITY - YOU THINK THEY WOULD KNOW THIS AS MY PHONE WAS NEVER ACTIVATED OVER TO XFINITY!  THEY KEEP TELLING ME THAT I AM GETTING A DISCOUNT ON MY INTERNET AND I KEEP TELLING THEM THAT I NEVER EVER SWITCHED TO THE BUNDLE.  FOR THE LOVE OF GOD, JUST TAKE THE DISCOUNT OFF AND CANCEL THE MOBILE ACCOUNT! I just filed a Statement of Claim and Notice form for a small claims case.  It's just so ridiculous and can't be legal.  At this point, it's the principal of the situation.  I'm also going to cancel my Xfinity internet because I am so disgusted.  It really makes me appreciate T- Mobile