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user_90659b
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3 Messages

Tuesday, July 20th, 2021 11:52 PM

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Xfinity Mobile Network Booster

How can I boost the signal in my home? I only have 1 bar (my whole neighborhood has this issue).  Even with WiFi calling, I often have calls dropped or people can't hear me.  Do I purchase a network/cell booster from Xfinity?

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3 years ago

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DaveO3

Problem Solver

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757 Messages

3 years ago

No, you are not going to be able to get a cellular signal booster for XM. 

If you plan on using XM your only option is going to be WiFi Calling, and this requires strong and consistent WiFi in your home. There are several steps that may help. 

1.) Make sure you have the latest software update for you modem/router 

2.) Make sure that router is located properly, not in a cabinet, centrally located, not near appliances, etc.

3.) Make sure that your phones will only connect to one SSID (WiFi Network Name) in your home, otherwise calls will drop when connecting to another SSID such as a neighbor’s SSID. 

4.) Make sure that your selected SSID is using only 2.4 or 5 GHz, not both, otherwise calls will drop if phones switch from one to the other. If you need a longer range set to 2.4 GHz, otherwise try using 5GHz for a stronger signal and less interference form appliances and other devices. Test each. 

Good luck!

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XfinityBenB

Official Employee

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39 Messages

3 years ago

Thank you for reaching out and I do apologize for the delay in response. Do you still need assistance with this issue? 

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user_90659b

Visitor

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3 Messages

@XfinityBen  yes - I would still like to know if there is a way to boost the signal, beyond using wifi calling.

3 years ago

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CCCaitlin

Official Employee

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46 Messages

We'd be happy to help, I know how frustrating it can be when you miss calls due to signal troubles. We do have a great help site and this article does outline some ways to boost your signal, https://comca.st/3zsKj9O.

 

If you continue to have trouble, please send a Peer to Peer message to us "XFINITY Support" with your name and address and we can review additional steps to get this resolved.

 

I no longer work for Comcast. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_f1d448

Visitor

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1 Message

i am also in same boat. Since 1year, i am facing cellular network issues. When i asked Xfinity mobile team, they were saying sim problem so they changed the sim still no improve. when i raise the issue they are saying some configuration issue. God knows what configuration issue. 

3 years ago

0

user_2448b8

Visitor

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2 Messages

3 years ago

Same here. They say they use Verizon network but they might lease a small fraction of the towers. The cell coverage is horrible. 1 bar in my apartment, constant dropped calls, voice quality is horrible hear every other word sometimes. They told me it’s the phones, then the SIM cards, but no resolution. I have 4 phones, all have issues. Very disappointed with the quality especially since I thought I was getting the Verizon network coverage 

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CCAshley1

Official Employee

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746 Messages

Hi, thank you for reaching out to us on Xfinity Forums. I am sorry to hear you are having connection issues with your cellphone in your home. Do you have connection issues while connected to wifi as well? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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user_2448b8

Visitor

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2 Messages

I turned on wifi calling as well, not sure when the phone jumps between the two. I really shouldn’t have to turn on wifi calling. I’ve had Verizon phones in my apartment and their signal is nothing like the 1 bar I get with Xfinity. The issues are outside the home as well. Certain spots I get 5G and full LTE, other places 1 bar to no bars, dropped calls, calls sound horrible. I’ve called and spoken to support many times, have switched SIM cards, reset network settings and still nothing. The issue is lack of signal. For advertising Verizon coverage, there should be an asterisk next to that, I’ve asked a couple of people at Xfinity whether they only lease a small fraction of those towers, no one can give me an answer to that.

3 years ago

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CCTravis

Problem Solver

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546 Messages

@user_2448b8

I will be happy to troubleshoot your Xfinity Internet with you.

If you are looking for Xfinity Mobile support, support via the Community Forum is limited. We only have access to help with general questions about pricing, service offers, and basic troubleshooting that is available on https://comca.st/3FN2ytS.

To receive customer support for Xfinity Mobile, you'll want to reach out to our exceptional team of Xfinity Mobile Experts by Text Message at 1 (888) 936-4968, by Phone at 1 (888) 936-4968, or by Chat here https://comca.st/3EF3v69

Would you like assistance with your Internet?

I no longer work for Comcast.

3 years ago

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user_af1196

Visitor

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4 Messages

3 years ago

A CDMA 3G/4lte The is sold for Verizon. You fing the nearest high place with the best line of sight to your closest tower which can be marked and found with gps. Point the directional antenna with the vary least obstruction. A mast could be erected or a telescopic pole to your existing highest tree or roof. Run the feed line into the repeater. Inside your house hang it on a ceiling in the

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user_256b0f

Visitor

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5 Messages

@user_af1196​ thid make no sense. Try s different translator. 

3 years ago

0

user_af1196

Visitor

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4 Messages

3 years ago

A CDMA 3G/4lte The is sold for Verizon. You fing the nearest high place with the best line of sight to your closest tower which can be marked and found with gps. Point the directional antenna with the vary least obstruction. A mast could be erected or a telescopic pole to your existing highest tree or roof. Run the feed line into the repeater. Inside your house hang it on a ceiling in the

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