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Saturday, January 6th, 2024 12:47 PM

Closed

Xfinity Mobile line blacklisted

I transferred my Mint mobile line to Xfinity 3 months back and was supposed to get a $400 credit. I got the credit in the first month but the issue started in the second month. I started seeing a secondary phone on my line. I lost my promotional credits starting this month. Then, I tried contacting Xfinity support but they couldn't do anything about it and kept me waiting for months. Then, I asked them to unlock my phone which was when issue started and they reported my number and device as lost/stolen. Since then I have had no service. It already has been more than a week and they just keep giving further dates.

Official Employee

 • 

1.4K Messages

10 months ago

 

user_utafes, Thanks so much for reaching out to Xfinity Support! This is not the experience we want for our customers. We are limited in what we can do here since we are working over social media. We would recommend that you contact our Mobile team directly.

You can contact our Xfinity Mobile support center via any of the following methods: 

 

 

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