Visitor
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1 Message
Xfinity Mobile Keeps Asking for Verifications
Hello,
I've been through the process like 5 times now (with an agent and without one) just trying to get my mobile line setup and it never seems to get past the verification state. I go to the website scan my ID, and then I never hear anything back from the system.
XfinityBillie
Official Employee
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4.2K Messages
4 hours ago
@mapguy11 Thank you for taking the time to reach out to us here on our Xfinity Forums! I appreciate you providing the details and can understand how frustrating this would be. Without providing any personal details, to protect your own information, after you scan your ID into the website do you receive any confirmation emails, or emails with updates/request for more info to the primary email address you have on file with us? If you aren't sure what the primary email address is (Sometimes it will go to your Comcast.net email) you can follow the directions here to make sure everything it up to date. I also recommend checking Spam/Junk folders.
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