Visitor

 • 

1 Message

Tuesday, March 10th, 2026 12:13 AM

Xfinity Mobile is using an old personal email although I’ve updated the preferred email on my Xfinity account profile

We recently switched back to Xfinity Mobile. We have been Xfinity customers for wifi and security all along. The Xfinity preferred email has been changed a while back. However, when we went back to Xfinity Mobile- all the order confirmations went to the old personal email. How do I get the Xfinity Mobile profile updated to reflect my Xfinity profile email? 

Oldest First
Selected Oldest First

Official Employee

 • 

2.2K Messages

2 hours ago

 

user_qg64z9 Can you try using this link https://www.xfinity.com/support/articles/update-account-preferences and let us know if this works?

 

forum icon

New to the Community?

Start Here